The stock view
One row per product per warehouse: available, committed, unavailable and on hand. Open it each morning, filter to the rows needing attention, and import from your Shopify store when its counts and yours drift apart.
Stock arguments start when the storefront, the warehouse and the accountant each work from a different figure. The stock view gives all three the same one. Open it every morning before picking starts, whenever a customer asks whether something is still in stock, and the moment you suspect the site is showing numbers that are not true in the building.
The four numbers
The Inventory page shows one row per product per location, with the product, the location, the SKU and four figures. Available is the quantity a customer can buy in the next minute, and it is the number your storefront shows as in stock. Committed counts the units you have already promised because someone ordered them; they are spoken for and cannot be sold again. Unavailable is stock that exists but is not sellable right now: damaged, held for inspection or set aside for a particular customer. On hand is the physical total in the building, which is available plus committed plus unavailable.
When available and on hand drift apart and no order, adjustment or hold explains it, the stock view shows it before a customer notices.
Filters and search
Use the location dropdown at the top to look at one warehouse, or leave it on all locations. The search box finds a product by name, SKU, GTIN or brand and filters as you type. Low stock only hides everything healthy and leaves the products that need attention. Expiring soon is for perishable goods and shows batches expiring within 30 days. Click any row and the product's detail panel opens on the right, which is where adjustments, transfers, kits and the reorder point live.
A small orange Reorder badge next to a product name means its stock has reached the reorder point you set. Reorder alerts and anomalies covers how to act on it.
Available is the number the storefront shows; on hand is the number in the building.
Importing from your Shopify store
For a Shopify store, the Import inventory button in the top right pulls the store's current counts into your account so the two agree. Run it right after you connect the store, to seed the account with everything the store already knows; after a bulk change made directly in the store, such as a CSV upload; and whenever you suspect drift, because importing is the quickest way to reconcile. If several Shopify stores are connected, the button says how many. A banner reports how many products were synced, how many stock movements were recorded and how many new locations were found, and if one store fails for a moment the banner says which one, so you can click import again. A first import on a large catalogue can take half a minute, so leave the page open until the banner appears. From then on, ordinary order traffic keeps the two in step on its own.
Stock movements during the day
An order reserves units: available drops, committed rises. A shipment removes the units: committed drops, on hand drops. A cancellation before shipping gives the units back to available. A refund flagged as restock puts returned units back into available; a refund with no restock changes only the money. None of those movements is typed in by hand, so the figures stay current through the day. How orders create and release those reservations is in The Orders page.
Questions we get asked.
Why does the site say in stock when the shelf is empty?
Because available is the account's figure, and the physical count no longer matches it. Count, then record an adjustment with the reason, so the number and the audit trail both become true. If this keeps happening on one product, the anomaly list will usually have already flagged it.
Does the import work for WooCommerce or PrestaShop stores too?
The Import inventory button pulls counts from Shopify stores. For the others, orders flow in and move stock the same way once the store is connected, and corrections are made with an adjustment.
What is the difference between unavailable and committed?
Committed units are promised to a customer who has paid and will leave the building. Unavailable units are not for sale at all right now, because they are damaged, held back or set aside, and nobody has ordered them.
How often should we look at this page?
Every morning before picking, and any time a customer asks. The anomaly list is the one to glance at weekly; the stock view is daily.
Related pages.
See it on your own orders.
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