The part of the chain that moves.
The solutions are your subscription. We contract the transport on your behalf: the last mile, the warehouses and the freight in from the factory. It is priced separately and rebilled at cost, so software and freight never share a line on the invoice.
Last-mile delivery
Parcel to the front door, on our negotiated rates in France and the UK, or on your own accounts anywhere. One status for the customer even when the parcel changes hands mid-route.
Coverage and ratesFulfilment
We do not own warehouses. We connect the sites you already use, or introduce partner sites where you need one, and have them all report against the same item identity.
The fulfilment networkFreight
Air, sea and road from the factory into the warehouse. The leg where a brand usually sees least and spends most, and the reason the thread starts at the purchase order.
The inbound legOur contracts and yours.
Negotiated rates are live in France and the United Kingdom, domestic and between the two. Everywhere else you connect your own carrier accounts to Next Horizon and keep your own rates.
| Market | Last mile | Fulfilment network | Freight |
|---|---|---|---|
| France | Negotiated rates | Partner sites | Quoted per lane |
| United Kingdom | Negotiated rates | Partner sites | Quoted per lane |
| Rest of the EU | Your contracts | Your sites, connected | Quoted per lane |
| Inbound from Asia | Not applicable | Not applicable | Quoted per lane |
Your contracts are a first-class option. Bring your own carrier accounts and Next Horizon treats them like ours: same labels, same tracking, same invoice audit, same passport. The only difference is who negotiated the rate.
We hold the contracts and the thread.
The trucks, planes, ships and warehouses belong to our carrier, fulfilment and freight partners.
Our service.
On our rates and on yours.
Rates
Where we hold negotiated rates, they are rebilled at the carrier price with zero markup, lane by lane, as a pass-through line on your invoice. Where you hold better rates than ours, you keep them and the labels count against your plan allowance.
Running the operation
Exceptions are handled when they appear. Every paid plan includes phone support, and from Growth up your calls and tickets take priority.
Collections and claims
Every invoice line is read against the shipment. Surcharges are flagged, disputes are prepared, claims are filed with the evidence already attached.
Related pages.
Questions we get asked.
Is Next Horizon a carrier or a freight forwarder?
Neither. Next Horizon contracts with carrier, fulfilment and freight partners on the customer's behalf and runs the item identity and the operations on top. The partners own the vehicles, the aircraft, the vessels and the warehouses.
Which countries do you hold negotiated rates in?
France and the United Kingdom, domestic and between the two. Everywhere else, customers connect their own carrier accounts to Next Horizon and keep their own rates.
How is freight billed?
At the negotiated carrier cost with zero markup, as a pass-through line on your invoice, lane by lane. Next Horizon earns on the subscription.
What happens if I already have better rates than yours?
You keep them. Bring your own carrier accounts and Next Horizon treats them identically: same labels, same tracking, same invoice audit, same passport. The labels count against your plan allowance and nothing about the rate changes.
Do you handle claims and invoice disputes?
Yes. Every carrier invoice line is read against the shipment, surcharges are flagged, and claims are prepared with the evidence attached.
Do you do customs brokerage?
No. Customs brokerage is handled by the broker on the lane. Next Horizon carries the item identity and the status through that step so the hold is visible to you, but the brokerage itself is not ours.