One status, even when the parcel changes hands.
A parcel that crosses a border usually crosses a company too. It leaves on one network, is injected into another, and arrives on a third. Each one writes a status in its own words. Your customer sees three tracking pages and believes none of them.
What you get on a lane.
Whether the rate is ours or yours, the console does the same four things.
Rate selection you can audit
Rules per lane, per weight, per service level, applied per shipment. You can see which rate won and why. Where the rate is ours it is rebilled at the carrier price with zero markup, so the comparison is not quietly weighted in our favour.
Consolidated tracking
Every network's status vocabulary mapped onto one. Injected, in transit, held at customs, out for delivery, delivered. The customer sees one page on your domain, your team sees the same truth underneath.
Returns on the same identity
The return reads against the identity the outbound label minted, so the warehouse knows what is coming back and finance knows what to credit. No new record invented at the door.
The invoice checked line by line
Weight corrections, residential surcharges, fuel, remote area fees. Each line read against what actually shipped, with the disputes prepared rather than described.
Coverage, stated plainly.
Negotiated rates are live in France and the United Kingdom with a small, directly contracted set of partners. That directness is deliberate: it is what lets the team fix an exception with a phone call rather than a ticket. Outside those two markets you connect your own carrier accounts and everything on this page still works, except the rate is yours.
| Market | Rate | Console, tracking, returns, audit |
|---|---|---|
| France, domestic | Negotiated | Included |
| United Kingdom, domestic | Negotiated | Included |
| France to UK, UK to France | Negotiated | Included |
| Rest of the EU | Bring your own | Included |
| Rest of the world | Bring your own | Included |
We do not publish a per-partner rate card. Rates depend on your volume, your weight profile and your lane mix, and a public number would be wrong for almost everyone reading it. Send one month of invoices and you get a real comparison instead of a table you cannot use.
The customer does not care whose van it is.
They care that the page they were sent says something true, on your domain, in your words. Everything about how a cross-border parcel is actually moved is our problem, not theirs and not your support team's.
How we are actually judged.
Three things decide whether a transport partner is any good. Everything else is a brochure.
Rates
Where we hold negotiated rates, they are rebilled at the exact carrier price with zero markup, lane by lane, as a pass-through line on your invoice. Where you hold better rates than ours, you keep them and the labels simply count against your plan allowance. We would rather be the console than the margin.
Running the operation
A named team, reachable by phone, that has worked carrier operations rather than read about them. Exceptions are worked when they appear rather than when a customer complains. Every plan includes phone support with a person, and from Growth up your calls and tickets jump the queue.
Collections and claims
Every invoice line is read against what actually shipped. Surcharges are flagged, disputes are prepared, claims are filed with the evidence already attached. Industry audits typically put surcharges and billing errors at 2 to 5 percent of parcel spend.
Where to go next.
Questions we get asked.
Which countries have negotiated last mile rates?
France and the United Kingdom, including the lanes between them, with a small set of directly contracted partners. Everywhere else you connect your own carrier accounts and keep your own rates, with the console, tracking, returns and invoice audit working identically.
Why not publish a rate card?
Because a public per-partner rate would be wrong for almost everyone reading it. Parcel pricing depends on your volume, your weight profile and your lane mix. Sending one month of invoices gets you a real comparison in days.
Can my customers see tracking on my own domain?
Yes. Branded tracking pages live on your domain rather than on a carrier's or a storefront's, and they show one consolidated status even where the parcel has moved between networks mid-journey.
What happens when a parcel is injected into another network?
Each network's status vocabulary is mapped onto one consolidated set of states, so the customer sees a single continuous journey instead of a tracking number that goes quiet and a second one they were never given.
Do you handle the claim when a parcel is lost or damaged?
Yes. The claim is filed with the evidence already attached, because the console holds what shipped, what was declared, what was scanned and what the invoice said. Preparing that evidence is usually the slow part of a claim.
Are returns included or priced separately?
Return labels count against the same plan allowance as outbound labels. The return reads against the identity the outbound label minted, so no new record is created at the door.