One status, even when the parcel changes hands.
A parcel that crosses a border often changes carrier on the way. It leaves on one network, is injected into another, and arrives on a third. Each one writes a status in its own words, and your customer is left with three tracking pages.
Included on every lane.
On our rate or yours, every lane works the same way.
Rate selection you can audit
Best-rate selection at label generation, with the rule set by you and supervised by your team. You can see which rate won and why. Where the rate is ours it is rebilled at the carrier price with zero markup.
Consolidated tracking
Each network's statuses are mapped onto one set. The customer sees one page on your domain; your team sees the same record underneath.
Returns on the same identity
The return reads against the identity the outbound label minted, so the warehouse knows the returning items and finance knows the amount to credit. No new record is created at the door.
The invoice checked line by line
Surcharges, billing errors, dimensional-weight discrepancies and duplicates, each line read against the shipment, with the dispute prepared for your approval.
Coverage, market by market.
Negotiated rates are live in France and the United Kingdom, domestic and between the two. Outside those two markets you connect your own carrier accounts and everything on this page still applies, on your rate.
| Market | Rate | Your account, tracking, returns, audit |
|---|---|---|
| France, domestic | Negotiated | Included |
| United Kingdom, domestic | Negotiated | Included |
| France to UK, UK to France | Negotiated | Included |
| Rest of the EU | Bring your own | Included |
| Rest of the world | Bring your own | Included |
Your rates are quoted on your own lanes. Send your volumes, your origins and destinations and your weight profile, and you get the price per lane, at carrier cost, before you move a parcel. The number in the quote is the number on the invoice.
The customer never sees whose van it is.
They see the page they were sent, on your domain, in your words. When a cross-border parcel moves between networks, the page keeps one status.
Related pages.
Questions we get asked.
Which countries have negotiated last-mile rates?
France and the United Kingdom, including the lanes between them. Everywhere else you connect your own carrier accounts and keep your own rates, with tracking, returns and invoice audit working identically.
How do I get your rates?
Send your monthly volume, your origins and destinations and your weight profile, and you get a quote lane by lane, at carrier cost with zero markup. You can set it against your own contracts before you move a single parcel, and the quoted lane price is the price on your invoice.
Can my customers see tracking on my own domain?
Yes. Branded tracking pages live on your domain rather than on a carrier's or a storefront's, and they show one consolidated status even where the parcel has moved between networks mid-route.
What happens when a parcel is injected into another network?
Each network's status vocabulary is mapped onto one consolidated set of states, so the customer sees one continuous tracking history instead of a tracking number that goes quiet and a second one they were never given.
Do you handle the claim when a parcel is lost or damaged?
Yes. The claim is filed with the evidence already attached, because your account holds the shipment, the declaration, the scans and the invoice. Preparing that evidence is usually the slow part of a claim.
Are returns included or priced separately?
Return labels count against the same plan allowance as outbound labels. The return reads against the identity the outbound label minted, so no new record is created at the door.