One status, even when the parcel changes hands.
A parcel that crosses a border usually crosses a company too. It leaves on one network, is injected into another, and arrives on a third. Each one writes a status in its own words, and your customer is left with three tracking pages.
What you get on a lane.
Whether the rate is ours or yours, the console does the same four things.
Rate selection you can audit
Best-rate selection at label generation, with the rule set by you and supervised by your team. You can see which rate won and why. Where the rate is ours it is rebilled at the carrier price with zero markup.
Consolidated tracking
Each network's statuses are mapped onto one set. The customer sees one page on your domain; your team sees the same record underneath.
Returns on the same identity
The return reads against the identity the outbound label minted, so the warehouse knows what is coming back and finance knows what to credit. No new record invented at the door.
The invoice checked line by line
Surcharges, billing errors, dimensional-weight discrepancies and duplicates, each line read against what actually shipped, with the dispute prepared for your approval.
Coverage, stated plainly.
Negotiated rates are live in France and the United Kingdom with a small, directly contracted set of partners. A small, direct set is deliberate: it lets the team fix an exception with a phone call. Outside those two markets you connect your own carrier accounts and everything on this page still applies, on your rate.
| Market | Rate | Console, tracking, returns, audit |
|---|---|---|
| France, domestic | Negotiated | Included |
| United Kingdom, domestic | Negotiated | Included |
| France to UK, UK to France | Negotiated | Included |
| Rest of the EU | Bring your own | Included |
| Rest of the world | Bring your own | Included |
We do not publish a per-partner rate card. Rates depend on your volume, your weight profile and your lane mix, and a public number would be wrong for most readers. Tell us your volumes and lane mix and you get a quote on your own lanes.
The customer never sees whose van it is.
They see the page they were sent, on your domain, in your words. How a cross-border parcel is moved between networks is our job, not your support team's.
How to judge us.
Three things decide whether a transport partner is worth keeping.
Rates
Where we hold negotiated rates, they are rebilled at the exact carrier price with zero markup, lane by lane, as a pass-through line on your invoice. Where you hold better rates than ours, you keep them and the labels simply count against your plan allowance.
Running the operation
A named team, reachable by phone, with a background in carrier operations. Exceptions are handled when they appear, not when a customer complains. Every plan includes phone support, and from Growth up your calls and tickets take priority.
Collections and claims
Every invoice line is read against what actually shipped. Surcharges are flagged, disputes are prepared, claims are filed with the evidence already attached. Industry audits typically put surcharges and billing errors at 2 to 5 percent of parcel spend.
Where to go next.
Questions we get asked.
Which countries have negotiated last mile rates?
France and the United Kingdom, including the lanes between them, with a small set of directly contracted partners. Everywhere else you connect your own carrier accounts and keep your own rates, with the console, tracking, returns and invoice audit working identically.
Why not publish a rate card?
Because a public per-partner rate would be wrong for almost everyone reading it. Parcel pricing depends on your volume, your weight profile and your lane mix. Tell us your volumes and lane mix and you get a real quote in days.
Can my customers see tracking on my own domain?
Yes. Branded tracking pages live on your domain rather than on a carrier's or a storefront's, and they show one consolidated status even where the parcel has moved between networks mid-journey.
What happens when a parcel is injected into another network?
Each network's status vocabulary is mapped onto one consolidated set of states, so the customer sees a single continuous journey instead of a tracking number that goes quiet and a second one they were never given.
Do you handle the claim when a parcel is lost or damaged?
Yes. The claim is filed with the evidence already attached, because the console holds what shipped, what was declared, what was scanned and what the invoice said. Preparing that evidence is usually the slow part of a claim.
Are returns included or priced separately?
Return labels count against the same plan allowance as outbound labels. The return reads against the identity the outbound label minted, so no new record is created at the door.