The Tracking page

Tracking lists every parcel that has not been delivered yet, with its status and the carrier's events. Once parcels are moving, open it first thing in the morning to see whether anything failed overnight, mid-afternoon for today's dispatches, at the end of the day for overdue parcels, and whenever a customer asks where their order is.

The four tiles

Across the top sit four numbers about your parcels right now, each with a small seven-day trend line and an arrow against the same day last week. Total active is every shipment not yet delivered, your workload in flight. On-time is the share of delivered shipments that hit their promised date; a fall against last week is the signal, and the carrier filter shows which network is pulling it down. Delayed counts shipments past their promised date. Average transit is days from pickup to delivery, and a creeping rise is how you spot a carrier slowing down before anyone complains. A tile with nothing to calculate yet, on-time before the first delivery for instance, stays empty.

Stacked filters

The search box takes a shipment ID, a tracking number, a carrier, a customer name or a city. Status chips narrow to in transit, delayed, delivered or exception, each with a count. Time chips cover seven, thirty or ninety days or everything, and thirty is enough on most days. A carrier dropdown appears once you ship with more than one network. The filters stack, so "every delayed shipment from the last thirty days on one carrier" is one setting in each filter, and they apply to the map and the list together: an empty map usually means a filter is still set.

Under the tiles a small line may read something like "47 shown on map, 12 without precise location". Those twelve have only a country on file because the carrier has not enriched the address yet; click the line to see just those, chase them, and click show all to return.

The map and the list

Every active shipment is a dot roughly at its destination, coloured by status: in transit, delivered, at risk of missing its date, or exception. Parcels heading to the same area group into a cluster with a count, and the cluster takes the worst colour inside it, so one exception among twenty-seven parcels to Paris turns the whole cluster red where you cannot miss it. Click a cluster to zoom in or, if they share a destination, to open a list. Hollow dashed dots are parcels with only a country on file; they firm up once the carrier registers them.

Beside the map, the list has one row per shipment: carrier, route, ETA, status and the order reference. Hover a row and its dot lights up, and the other way round. Tick several rows and a toolbar offers two bulk actions: notify the customers, which queues a where-is-my-parcel message to each, and mark exception, which flags them for your morning sweep. When a whole batch is stuck at one hub, filter to delayed, select all and notify.

On a good day this page takes five minutes. On a bad day it is where you fix things before the customer finds out.

The detail panel

Click a shipment and a panel slides in from the right. At the top: the shipment ID, a chip saying which store the order came from, the tracking number, the status, and a Refresh tracking button that asks the carrier for its latest update on demand, the button to press while a customer is on the phone and the last event is from yesterday. Below it the route summary, carrier, service, ETA and order reference; for a parcel not yet collected the origin reads "awaiting carrier pickup", which is normal until the carrier's first scan.

Then the journey timeline, a strip of stages from label created through pickup, hub, transit and last mile to delivered, with the current stage pulsing, completed stages solid and future stages hollow. Hover a stage to see exactly when it was reached, the fastest way to spot a leg taking too long. Under it, the recipient's name and address with click-to-call and click-to-email, the line items, one card per package with the carrier's tracking code and a button that opens the item's passport as a QR for a phone to scan, the alerts raised on the shipment, and the full list of carrier events.

A selected shipment also shows a pulsing marker on its route line, placed from the current stage. It shows roughly where the parcel is; carriers do not publish live positions for parcels.

The routine

Open Tracking and start with the tiles. If anything is red, filter to exception, open each shipment, read the timeline, and notify the customer or mark it. If the delayed trend is amber, filter to delayed and look at hub processing times; if a whole batch is stuck, notify them all at once. Otherwise spot-check a few in transit and close the page. Background refresh keeps every shipment current on a schedule; the manual refresh is for the moment you need it now.