Connecting your store
The install takes minutes and leaves your store alone, and the first label follows within a few business days, once each lane has its shipping defaults.
Connecting your store takes minutes and changes nothing on your storefront. Each lane then gets its shipping defaults, and the first label follows within a few business days.
The approval screen
Shopify, WooCommerce, PrestaShop, Wix, TikTok Shop and eBay each have a connector you install yourself, and the sync runs both ways from the moment you approve it. Shopify installs from the Shopify App Store, and the other five connect from your account, each with its button on the connect page. On Shopify the approval is an OAuth screen, and the permissions page lists the data we will read before you say yes. WooCommerce is one approval flow with no API keys to copy anywhere. PrestaShop 8 and 9 connect with a Webservice key you create in your own admin, so the credential stays yours. Standard Shopify and Shopify Plus both work, and several stores under Plus run under one operational identity.
Your theme, your checkout and your storefront are left alone. We read orders and write fulfilment, tracking and returns back.
The two-way sync
An order lands in the store and it is in your account the same moment, with nobody re-keying it. When a label is created, the fulfilment status goes straight back. The tracking number and its status follow, normalised, so your customer and your operations are reading the same thing, which matters most on the day a parcel leaves one network and finishes its journey on another. Your customer sees one status, on a tracking page on your own domain, in your words, and never finds out whose van it was on. Returns start from your returns portal and are mirrored into the store.
Order history
Past orders come across with the connection, so the first morning in your account reads like a store you have been running, and someone on customer service can pull up an order shipped before the switch and see it next to one shipped after. If you sell from several stores or into several countries, they all sit under one account. Your packing team works one queue, a channel column says which store each order came from, and a filter narrows the list to one store when you need it. Payment and fulfilment statuses read the same way whichever store an order came from.
Carriers and lane defaults
Connect your own carrier accounts and nothing about them changes. Your rates stay as you negotiated them, and each label counts against your plan allowance. In France and the United Kingdom we also hold negotiated rates of our own, which you can switch on lane by lane and compare against yours. Or run both, one lane on your contract and the next on ours. Which comes out cheaper depends on your lanes.
Each lane then gets its defaults, set once to match how you ship: the service for each country, and when the cheaper rate is allowed to win over the faster one. From then on the carrier is picked shipment by shipment under rules you supervise. The transport pages cover where we hold rates and how shipping works everywhere else.
The install takes minutes, and the first label follows within a few business days.
The first label
The first label typically lands within a few business days of the install. The variable is how many carrier accounts you use and how many countries you ship to. A single store shipping to one country with one carrier is quick. Several of each take longer, because every lane needs its defaults set.
That label comes off a real order, and tracking and the passport are checked against it before any volume moves. Start with a week of real orders, see one come out on your rates, then move the rest over lane by lane.
The cost of a label depends on whose rate it carries. On your contracts it is your negotiated rate. On ours, shipping is rebilled at the carrier's price with zero markup, as a pass-through line you can read in your account, and our revenue is the subscription. Billing for shipping covers label costs and how they reach your invoice, and the plans are on the pricing page.
Roles and support
From Scale up, adding a second store is the same approval screen again, and its orders land in the same queue. Access is set in your account, with roles that carry permissions per module, so packing, customer service and finance each see their own part and nothing more.
Onboarding assistance is included on every plan and covers your volumes, countries, carriers and regulatory scope. Paid plans include phone and email support answered by people, and from Growth up your calls and tickets jump the queue.
Questions we get asked.
Can I keep my current shipping app while I move over?
Yes. Move one lane onto us and leave the old app running on the others until you are ready. A full migration is not a condition of starting.
My customers already know our tracking page. Do I have to replace it?
No. If you run a tracking aggregator your customers recognise, we feed it rather than replace it.
We also sell on a marketplace. Does that connect the same way?
Not through an install. Marketplaces and other storefronts are connected per account, and the integrations page lists each one with its status.
What happens the month I go past my label allowance?
Nothing breaks. The extra labels are billed per unit, and if overages become your normal month the next plan up is usually cheaper.
Who handles access when a developer joins or someone leaves?
You do, from your account. Two-factor authentication, API keys and active-session control sit next to the team roles, so you can hand a developer a key and close a leaver's session without raising a ticket with us.
Related pages.
See it on your own orders.
A 30-minute call on your own flows, with a clear answer at the end.